Return & Refund Policy
Last Updated: 6-22-2026
At RTL Equipment, we are committed to providing quality products and clear expectations for returns. Please review the following policy carefully before making a purchase.
1. Return Authorization (RMA Required)
All returns must be pre-approved. A Return Merchandise Authorization (RMA) number must be obtained prior to returning any item.
- Returns received without an approved RMA number will be refused and returned to the sender at their expense.
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To request an RMA, please contact us at parts@rtlequipment.com.
2. Return Eligibility
To qualify for a return:
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Items must be returned within 30 of delivery.
- Products must be in new, unused condition and in original packaging with all components included.
- Proof of purchase is required.
3. Proper Fitment Responsibility
It is the responsibility of the purchaser to verify proper fitment and compatibility prior to purchase.
Returns due to incorrect fitment or ordering errors may be accepted with prior approval; however:
- A 10% restocking fee will apply
- The buyer is responsible for all return freight and shipping charges
Items must meet all standard return conditions outlined in this policy to be eligible.
4. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Electrical components and parts
- Any item that has been installed, used, modified, or damaged
- Special-order or custom items (if applicable)
5. Restocking Fee
Approved returns are subject to a 10% restocking fee, which will be deducted from the refund amount.
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Restocking fees help cover inspection, handling, and processing costs associated with returned merchandise.
6. Shipping & Freight Charges
- The buyer is responsible for all return shipping and freight charges.
- Original shipping costs are non-refundable.
- We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.
7. Inspection & Refunds
- All returned items are subject to inspection upon receipt.
- Refunds will be issued only after the product has been verified to meet return conditions.
- Refunds will be processed to the original payment method within [X–X business days].
8. Refused or Non-Compliant Returns
Any returns that do not meet the above criteria may:
- Be rejected and returned to the customer at their expense, or
- Be subject to additional fees.
Important Notice
By completing a purchase, the buyer acknowledges and agrees to all terms outlined in this Return & Refund Policy.